Dolphin Group Privacy Policy

1. Introduction

At Dolphin (“Company,” “we,” “us,” or “our”), your privacy is a priority. We are dedicated to safeguarding your personal data in compliance with the laws of the United Arab Emirates (UAE), including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), along with other applicable data privacy requirements. This Privacy Policy details how we handle, utilize, disclose, and secure your personal information whenever you interact with our website, correspond with us, or use our products and services.

2. Types of Data Collected

Depending on how you engage with our digital platforms and services, we may gather the following types of personal information:

A. Data Provided Directly by You

• Contact details such as your name, email address, phone number, and physical address
• Your company’s name, your position, and relevant industry information
• Details associated with your project inquiries or service requests
• Any files, documents, or supplementary information submitted through contact forms, email, or uploads

B. Data Gathered Automatically

When you access our website, certain details are collected automatically for the purposes of efficiency, analytics, and security, including:

• IP address and device identifiers
• Browser type, operating system, and version information
• Usage statistics (such as pages accessed, time spent, and referral links)
• Data collected through cookies and related tracking technologies (see Section 6)

C. Data Sourced from Third Parties

We may also obtain information from business partners, service providers, or publicly accessible records to fine-tune our communication or marketing effectiveness.

3. Use of Personal Data

We process your personal data to:

• Respond to your queries and fulfil requests for services
• Administer, maintain, and enhance our products, services, and online presence
• Meet obligations set forth in agreements with our clients and business associates
• Provide updates, offers, or newsletters—only where you have consented
• Safeguard our website and data assets
• Satisfy legal or regulatory duties in accordance with UAE legislation
  We will never sell, lease, or rent your personal information to outside parties.

4. Disclosure of Personal Data

Your data may be shared under the following circumstances:

• With other Dolphin Group entities for internal operations or support functions
• With vetted third-party providers (such as hosting firms, analytics services, or marketing platforms) operating under strict confidentiality agreements
• To comply with legal requirements or in response to requests by authorities in the UAE or Oman
  All external partners are required by contract to protect and process your data exclusively in compliance with relevant data protection legislation.

5. Use of Cookies and Analytics

Our website utilizes cookies to enhance your experience and evaluate performance. Cookies may gather non-identifiable details about browsing habits. You can adjust your cookie preferences or disable them within your browser settings; note that this may impact website functionality. Additionally, we may employ analytics services such as Google Analytics to understand site usage and optimize content, with all data processed in an anonymized manner.

6. Data Retention Policy

• Personal data will be stored only as long as needed to meet the objectives outlined here or to comply with applicable UAE statutory obligations (such as records for tax or accounting purposes). Data that is no longer needed is subject to secure deletion or is rendered anonymous to protect your privacy.

7. Information Security Measures

We implement a comprehensive range of technical, administrative, and physical safeguards to protect your personal data from unauthorized access, alteration, loss, or misuse. However, please recognize that no internet transmission is entirely secure; your submission of data is at your own risk.

8. Transfers Outside the UAE

If required, we may transfer personal information to trusted suppliers or affiliates in other jurisdictions, such as the European Union or elsewhere. All such transfers are conducted in accordance with the UAE PDPL and are limited to countries with sufficient data protection or under contractual safeguards ensuring appropriate standards.

9. Your Data Rights

As per the UAE PDPL, you are entitled to:

• Request access to a copy of your personal data
• Seek correction or removal of inaccurate or unnecessary data
• Withdraw prior consent, where processing is based on consent
• Restrict or oppose certain processing activities
• Submit a formal complaint to the UAE Data Office should you believe your data is mishandled
  To exercise any of these rights, please reach out to us at info@dolphin.ae.

10. Data Privacy for Minors

• Our services and online resources target business users and professionals. We make no deliberate effort to collect data from children or minors under 18 years of age. Should such information be inadvertently acquired, it will be erased without undue delay upon discovery.

11. Policy Amendments

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. All updates will be published on our website with the applicable date clearly specified. You are encouraged to review this policy occasionally to stay informed.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:


Dolphin
P.O BOX-646, GHALA, MUSCAT, OMAN
Email: dolcool@omantel.net.om